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Make Every Interaction Better Than Expected!


Presented By: NICE CXone

Live Date: August 9, 2022. PLEASE SIGN IN FOR THE RECORDING.

Presented by Laura Bassett, VP, Product Marketing, NICE CXone

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About the Webcast

If customers aren’t “wowed” by their first experience from your company, there’s a good chance it’ll be their last impression. Discover the secret to creating an on-point experience that wows your customers at every point in their journey.

You’ll get tips on what it takes to stay a step ahead of customers so you’re there when and where they need you—ready to resolve friction the moment they encounter it. Join our webinar and learn how to:

  • Increase digital engagement
  • Cut handle times
  • Improve first-contact resolution
  • Boost containment
  • Reduce cost to serve




About the Presenters

Laura Bassett, VP, Product Marketing, NICE CXone

Laura leads a team of product marketers to define positioning, drive sales and marketing plans, and execute cross functionally on those plans.  For over 25 years, Laura has a track record of defining business strategies and establishing best practices that drive revenue.  Prior to NICE Cxone, she spent several years with Avaya where she worked with customers to establish Contact Center and CX strategies and managed global marketing for contact center. Laura is regularly featured in industry publications. She has also written numerous blogs and articles on Unified Communications, Collaboration, CX , disruptive technologies and industry trends. Ms. Bassett has a BSBA in Computer Science and an Executive MBA from the University of Florida.