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Bringing it all Together - The Powerful CX Experience

VHT

Presented By: VHT



October 9, 1:00 pm Eastern

Brian Brotherton, Director, Product Management, VHT and

Jason Wilson, Director, Software Development, VHT

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About the Webcast

In this webcast VHT will have a brief recap of the voice and digital phases of the CX Maturity Model. They will continue by discussing: 

  1. How to bring together the entire CX Maturity Model
  2. Where to go from here - a step-by-step approach to the Maturity Model
  3. What a powerful and relevant customer experience looks like regardless of channel

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About the Presenters

Brian Brotherton, Director, Product Management, VHT

Brian has 16 years of experience in the contact center space and has been called one of the 150 product managers to follow on Twitter. His passionate belief is that technology should eliminate pain and inconvenience, not add to it. As Director of Product Management, Brian’s overarching drive is to assist in making products and services a pleasure to use, particularly in the field of customer experience.

Jason Wilson, Director, Software Development, VHT

Jason is responsible for leading the direction and vision of VHT's core software development team. In addition, he directs development teams in the successful design, development, implementation and maintenance of VHT applications with the key objective to deliver a game changing customer experience across all customer touch points with VHT. Jason has more than 18 years of experience in computer systems engineering, software development, infrastructure design and specializes in computer telephony integration.