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Cocktails and Contact Centers – A Live Chat - Part II

CrmXchange

Presented By: CrmXchange



Live Date: May 15, 2020

Discussion with Kristyn Emenecker, A Leading Voice in CX and Contact Center Industry

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About the Webcast

A 30 MINUTE SESSION

Those of us that work with customers are dealing with issues we've never had to deal with before.... nor could we ever have imagined it.

Yet, here we are.

Let's take a 30-minute break and just talk.  CrmXchange has invited Kristyn Emenecker, a leading voice in the CX and contact center industry for more than 20 years, to join us to talk about the things you really care about. Such as:

  • How to keep sane when you never leave your house
  • How do you manage your kids when you're on with customers
  • Are there strategies to keep agents busy if your business can't operate
  • Are you set up with contingency plans for the future, and
  • Why the heck is everyone buying up toilet paper?
  
Cocktails with Kristyn

 

Enter your questions on the form and we’ll discuss them during the live discussion.

 

About the Presenters

Kristyn Emenecker, A Leading Voice in CX and Contact Center Industry

Passionate about all things customer, Kristyn has been a leading voice in the CX and contact center industry for more than 20 years.  She has honed that love for customer in a variety of senior leadership roles across SaaS product/technology, operational, consulting, sales/marketing and corporate strategy disciplines at companies such as inContact, Mercom and TPG TeleManagement. Most recently she served as SVP Product Strategy for Verint, responsible for product and go-to-market strategy globally for Verint’s broad portfolio of 30+ Customer Engagement solutions.

Kristyn has been published in multiple trade journals and is a frequent speaker on cloud contact center and customer engagement topics.