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Consumer Experience Research - 2019 Trends You Need to Know


Presented By: Aspect

Live Date: February 28, 2019.

Presented by Aspect

About the Webcast

For today’s Millennial and GenZ consumers, customer service alone is no longer good enough. Completing transactions and answering questions are table stakes under the new rule of the experience economy. By demanding experience-first service, these digital natives are changing channels and changing how customer service itself is defined. 

View the Recording, ConsumerExperience Research: 2019 Trends You Need to Know. Sheri Greenhaus, Managing Partner of CRMXchange and Robert Moore, Sr. Manager, Product Marketing at Aspect discussed the top three findings from the 2018 Aspect Consumer Experience Index report that will show you new loyalty triggers and revenue drivers this new customer experience economy can offer.

About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.

Bob Moore, Senior Product Marketing Manager, Aspect

Bob joined Aspect in 2013 as Senior Product Marketing Manager.  He is responsible for all product marketing of WFO products and services as the internal and external advocate for the Aspect WFO portfolio.  Bob was formerly the Director of Marketing for Convergys Corporation.