Consumer Experience Research - 2019 Trends You Need to Know
Presented By: Aspect
Live Date: February 28, 2019.
Presented by Aspect
About the Webcast
For today’s Millennial and GenZ consumers, customer service
alone is no longer good enough. Completing transactions and answering questions
are table stakes under the new rule of the experience economy. By demanding
experience-first service, these digital natives are changing channels and
changing how customer service itself is defined.
View the Recording, ConsumerExperience Research: 2019 Trends You Need to Know. Sheri Greenhaus, Managing
Partner of CRMXchange and Robert Moore, Sr. Manager, Product Marketing at Aspect discussed the top three findings from the 2018 Aspect Consumer Experience Index report that will show you new loyalty triggers and revenue drivers this new customer experience economy can offer.
About the Presenters
Sheri Greenhaus, Managing Partner, CrmXchange, Moderator
For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.
Bob Moore, Senior Product Marketing Manager, Aspect
joined Aspect in 2013 as Senior Product Marketing Manager. He is responsible for all product marketing
of WFO products and services as the internal and external advocate for the
Aspect WFO portfolio. Bob was formerly
the Director of Marketing for Convergys Corporation.