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Ensuring Business Continuity and Success in Remote Contact Center Model - Panel Discussion

NICE inContact

Presented By: NICE inContact



June 9th, 2020 2:00pm Eastern

Presented by: Chad Vestergaard, Vice President – Advice Centre, Coast Capital Savings,

Gayatrhi (G3) Krishnamurthy, Product Marketing Director, NICE inContact,

Jill Blankenship, CEO, Frontline Group, LLC, and

Nadim Hajje, VP, Information Technology & Data Analytics, NICE inContact

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About the Webcast

As the world is moving towards a ‘new normal’ set by COVID-19, many of the contact centers have now moved to a remote model. While for some companies, remote operations have always been a part of their working model, for some it is new.

Join us to learn how to restore service continuity, service excellence and establish financial stability as you move to this new normal. 

Hear first-hand from Contact Center leaders on how they are restoring agent productivity, keeping customers satisfied and cutting costs responsibly during these tough times.

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About the Presenters

Chad Vestergaard, Vice President – Advice Centre, Coast Capital Savings

Gayatrhi (G3) Krishnamurthy, Product Marketing Director, NICE inContact

Jill Blankenship, CEO, Frontline Group, LLC

Nadim Hajje, VP, Information Technology & Data Analytics, Omega World Travel