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Unlocking Customer Lifetime Value - 5 strategies for enhancing CX with Listening Insights


Presented By: NICE

Live Date: August 3, 2023. PLEASE SIGN IN FOR THE RECORDING.

Pesented by: Mark Ungerman, Product Marketing Director at NICE

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About the Webcast

In times of resource constraints, linking Customer Lifetime Value (CLV) to business growth is crucial. Wondering how to invest wisely in CLV and what tactics to employ? Our webinar cuts through the noise:

  • Unravel CLV's role in weathering economic uncertainty.
  • Delve deeper than CSAT to truly decode customer aspirations and hurdles.
  • Amplify CLV through 5 potent CX strategies.

CX and customer success leaders, from agile startups to established leaders, can use these proven strategies to master listening insights, electrify CX, and send CLV soaring.

About the Presenters

Mark Ungerman, Product Marketing Director, NICE

Mark Ungerman is a product marketing director at NICE, where he is focused on solutions that help organizations improve customer experience and lifetime value. Mark earned dual graduate degrees in Business and Management of Information Systems and has over 20 years of experience working with successful B2B SaaS companies building and bringing products to market.