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Night Owls and Early Birds - How to Wow the 24-Hour Consumer
January 26, 2023. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Tamsin Dollin, Director, Product Marketing, NICE CXone and
Brian Mistretta, Director, Product Marketing, NICE CXone
About the Webcast
Let's face it...customers have other options when you can’t be there when they need service or support. Preference has shifted—most customers want self-service and prefer to engage via digital channels (like chat).
The good news? You can be there when and where your customers need you - including when they engage directly with agents - without having to move mountains! Join us as we explore key trends, tips and tools you can put to use this year to deliver great customer experiences amid significant change:
- Keeping up with the 24-hour consumer
- Four industry trends you need to know—and how you can take advantage of them
- Innovative ways to make every interaction feel better than expected
About the Presenters
Tamsin Dollin, Director, Product Marketing, NICE CXone
Tamsin has a passion for “connecting the dots” on what it takes to deliver better customer experiences. Prior to joining product marketing, she spent many years writing technical documentation and training contact center teams on workforce optimization software. Catch her musings about all things customer experience on the NICE.com blog.
Brian Mistretta, Director, Product Marketing, NICE CXone
Brian leads the company’s Federal, State and Local Government Marketing efforts. He
has spent his career marketing both business to business and business to
consumer technology solutions and brings a strong focus on delivering
exceptional experience between agencies and their constituents.