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Night Owls and Early Birds - Don't Put Customer Satisfaction on Hold

NICE CXone

Presented By: NICE CXone



January 19th, 1pm Eastern

Presented by: Tamsin Dollin, Director, Product Marketing, NICE CXone

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About the Webcast

Let's face it...your customers have other options when you can’t be there when they need service or support. The good news?  Preference has shifted—most customers want self-service and prefer to engage via digital channels (like chat).  You can be there when and where your customers need you - including when they engage directly with your agents - without moving mountains to get there! Come join us to explore:  

  • What does ‘always on’ mean?
  • Keeping up with the 24-hour consumer
  • Innovative ways to achieve ‘always on’

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About the Presenters

Tamsin Dollin, Director, Product Marketing, NICE CXone

Tamsin has a passion for “connecting the dots” on what it takes to deliver better customer experiences. Prior to joining product marketing, she spent many years writing technical documentation and training contact center teams on workforce optimization software. Catch her musings about all things customer experience on the NICE.com blog.