About the Webcast
part one, we will walk through a CX Maturity Model focused on the voice and
digital elements. This will give organizations an understanding of where
they currently are, where they should be going, and the next steps to take in
order to fully integrate into the digital era.
We will discuss:
voice is the foundational channel for customer engagement.
to better optimize your voice channel to prepare your organization for the
next step in the digital era.
to keep customer experience consistent and enable customers to use any
channel they want via various types of technology.
- A sneak peek into the next phases of CX Maturity Model