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Top Customer Experience Trends for 2019


Presented By: HGS

January 22, 2019, 11:00 AM EST

Featured Expert: Annette Franz, Founder and CEO, CX Journey

About the Webcast

 Hands down our most popular webinar of the year, the annual HGS forecast of CX trends is a must attend event! Featuring special guest Annette Franz, founder and CEO of CX Journey, we’ll unpack the disruption impacting the service industry. From self-service, mobile service, messaging and social media, to artificial intelligence, robotic process automation and analytics, discover the capabilities and tools required to stay ahead of consumer demand.



About the Presenters


HGS is a leader in optimizing the customer experience and helping our clients to become more competitive.