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Top Customer Experience Trends for 2019

HGS

Presented By: HGS



January 22, 2019, 11:00 AM EST

Featured Expert: Annette Franz, Founder and CEO, CX Journey


About the Webcast

 Hands down our most popular webinar of the year, the annual HGS forecast of CX trends is a must attend event! Featuring special guest Annette Franz, founder and CEO of CX Journey, we’ll unpack the disruption impacting the service industry. From self-service, mobile service, messaging and social media, to artificial intelligence, robotic process automation and analytics, discover the capabilities and tools required to stay ahead of consumer demand.

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About the Presenters

HGS,

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive.