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3 Ways to Make your Contact Center the Employer of Choice
Live Date: March 30, 2022. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Geeta Menon, Senior Product Marketing Manager, RingCentral and
Jay Clark, Channel Marketing Director, NICE CXone
About the Webcast
As the hybrid work model takes root, more people are “opting out” altogether via the Great Resignation, accelerated retirement plans, and non-traditional career paths. So how do you build a thriving contact center with a shrinking labor pool?
- Onboarding can be overwhelming and isolating—create a remote-friendly experience and reinforce agents’ newly acquired skills.
- Friction is frustrating—give agents the tools they need to find (and provide) better solutions to customer problems.
- Purpose is empowering—inspire agents by measuring outcome-based performance rather than efficiency output, which can be counterproductive to quality work.
Join us and learn how your contact center can become the employer of choice—and attract, empower and retain tomorrow’s top agents.
What you can expect:
- Discover how to “win” onboarding.
- Find out how to remove friction.
- Learn how to foster purpose.
About the Presenters
Geeta Menon, Senior Product Marketing Manager, RingCentral
Geeta is a Senior Product Marketing Manager for customer experience (CX) products at RingCentral. She specifically focuses on Workforce Engagement Management. In her free time, she loves to read fiction and travel.
Jay Clark, Channel Marketing Director, NICE CXone
Jay has over 15 years of experience developing Go To Market strategies and programs for partners in a variety of areas—from publishing to emerging technologies. He provides assistance to empower resellers and their customers to reach their customer experience (CX) goals.