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The Empowered Caller - How to Build Contact Center Success with Call Enhancement

First Orion

Presented By: First Orion



July 9th, 2:00pm Eastern

Presented by: Matt Rateliff, VP of Sales Enablement, First Orion and

Chris Lindsey, Division VP, Marketing Information Systems, Globe Life Direct to Consumer

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About the Webcast

There are two reasons customers don’t answer your calls:  

  • They don’t know who’s calling, or
  • They don’t trust who’s on the other end.   

We have an easy solution.  With Call Enhancement, it’s clear there’s a trusted business on the other end of a call, increasing answer rates and setting up call centers for success from “Hello!”

In this webcast, we’ll explore First Orion’s Call Enhancement solution and how it helped drive real results for Globe Life Insurance. Join us for this open discussion on: 

  • How branding outgoing calls with your business name & logo can increase answer rates and sales
  • How to build customer loyalty and trust with enhanced calls
  • How call enhancement helps call center agents complete more actions and drive revenue 

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About the Presenters

Matt Rateliff, VP of Sales Enablement, First Orion

Chris Lindsey, Division VP, Marketing Information Systems, Globe Life Direct to Consumer