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Empowering the Workforce and Maximizing Productivity

Verint® Systems

Presented By: Verint® Systems



Live Date: October 13, 2020. PLEASE SIGN IN FOR THE RECORDING.

Presented by John Chmaj, Sr. Practice Director, Knowledge Management, Verint Global Consulting Services, and

Jon Allen, VP & GM, Communities & Web Self-Service, Verint

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About the Webcast

Whether in-person or remote, your employees are the face of your organization. Be sure they are engaged and empowered to effectively support your customers’ needs.

Join us as we discuss how to:  

  • Keep employees engaged by giving them the right tools to do their jobs
  • Give employees the opportunity to collaborate with each other from multiple locations
  • Provide assistance and support in real time to help work from home agents answer customer calls effectively

 

About the Presenters

John Chmaj, Sr. Practice Director, Knowledge Management, Verint Global Consulting Services

John has worked for over 30 years in the field of Knowledge Management for Support & Service. He is currently Senior Director for KM Strategy at Verint. He has had KM-focused roles in many organizations including KANA, Microsoft, Lotus, Knova, Primus, and the Consortium for Service Innovation (CSI). He has worked in all phases of the customer support process, including telephone and online support, technical writing, knowledge management, applications development, and worldwide knowledge systems design.

Jon Allen, VP & GM, Communities & Web Self-Service, Verint

Jon Allen has over 25 years of international experience working with technologies that bring people and companies together to collaborate, solve problems and improve business results. Jon helps customers and partners leverage online communities and web self-service to enhance customer service, build brand loyalty through deeper engagement, drive innovation, boost employee productivity and increase profitability.

Kelly Koelliker, Director, Content Marketing, Verint

Kelly Koelliker is director of content marketing at Verint with a focus on contact center workforce engagement solutions.   With more than 15 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search, and CRM.