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Empowering the Workforce and Maximizing Productivity

Verint® Systems

Presented By: Verint® Systems



October 13, 1:00pm

Presented by John Chmaj, Sr. Practice Director, Knowledge Management, Verint Global Consulting Services, and

Jon Allen, VP & GM, Communities & Web Self-Service, Verint

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About the Webcast

Whether in-person or remote, your employees are the face of your organization. Be sure they are engaged and empowered to effectively support your customers’ needs.

Join us as we discuss how to:  

  • Keep employees engaged by giving them the right tools to do their jobs
  • Give employees the opportunity to collaborate with each other from multiple locations
  • Provide assistance and support in real time to help work from home agents answer customer calls effectively
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About the Presenters

John Chmaj, Sr. Practice Director, Knowledge Management, Verint Global Consulting Services

John has worked for over 30 years in the field of Knowledge Management for Support & Service. He is currently Senior Director for KM Strategy at Verint. He has had KM-focused roles in many organizations including KANA, Microsoft, Lotus, Knova, Primus, and the Consortium for Service Innovation (CSI). He has worked in all phases of the customer support process, including telephone and online support, technical writing, knowledge management, applications development, and worldwide knowledge systems design.

Jon Allen, VP & GM, Communities & Web Self-Service, Verint