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Delivering Exceptional Customer Experience with Automated Testing and Monitoring Solutions


Presented By: Servion

Live Date: November 8, 2023, 1pm EST.

Presented by: Kacey Kemmerer, SVP – Sales, Hammer and

Eric Wildermuth, President - Sales, Servion


About the Webcast

 Contact centers are under ever-increasing pressure to deliver a world-class customer experience. New features and upgrades are key to keeping pace with evolving customer expectations. To achieve this in your multi-vendor, distributed contact center environment, you need a testing and assurance solution you can trust.

Today, contact center and CX leaders are focused on getting the optimal performance out of every component of their contact centers by anticipating system performance and capacity challenges. Learn how to get the most from your contact centers and prepare for challenges and fraudsters.

Join our industry expert-led webinar to gain valuable insights on automated testing and monitoring solutions to ensure a resilient contact center environment.

About the Presenters

Kacey Kemmerer, SVP – Sales, Hammer

 Kacey is an avid sales leader and contact center expert with over 12 years of experience in providing enterprises with contact center testing and monitoring strategies and capabilities that ensure consistent and quality customer experience.

Kacey heads the global sales and channel team at Hammer.  He has expertise in the areas of Customer Experience, User Experience, Performance Testing, Load Testing, Contact Center Testing, Regression/Functional Testing, Active Testing, Active Monitoring, Passive Monitoring and Analytics.

Eric Wildermuth, President - Sales, Servion

Eric is a passionate sales leader and contact center expert with over 25 years of experience, Eric helps companies improve and modernize their contact centers, automate interactions, make self-service options conversational, integrate customer journey components, and deliver measurable outcomes.

Eric is the Head of Sales and Marketing at Servion.  He has expertise in the areas of AI + Automation and how that technology can improve the customer experience.