About the Webcast
Contact centers are under ever-increasing pressure to
deliver a world-class customer experience. New features and upgrades are key to
keeping pace with evolving customer expectations. To achieve this in your
multi-vendor, distributed contact center environment, you need a testing and
assurance solution you can trust.
Today, contact center and CX leaders are focused on getting
the optimal performance out of every component of their contact centers by
anticipating system performance and capacity challenges. Learn how to get the
most from your contact centers and prepare for challenges and fraudsters.
Join our industry expert-led webinar to gain valuable insights on automated testing and monitoring solutions to ensure a resilient contact center environment.
About the Presenters
Kacey Kemmerer, SVP – Sales, Hammer
Kacey is an avid sales leader and contact center expert with
over 12 years of experience in providing enterprises with contact center testing
and monitoring strategies and capabilities that ensure consistent and quality
customer experience.Kacey heads the global sales and channel team at
Hammer. He has expertise in the areas of Customer Experience, User
Experience, Performance Testing, Load Testing, Contact Center Testing,
Regression/Functional Testing, Active Testing, Active Monitoring, Passive
Monitoring and Analytics.
Eric Wildermuth, President - Sales, Servion
Eric is a passionate sales leader and contact center expert with over 25 years of experience, Eric helps companies improve and modernize their contact centers, automate interactions, make self-service options conversational, integrate customer journey components, and deliver measurable outcomes.
Eric is the Head of Sales and Marketing at Servion. He has expertise in the areas of AI + Automation and how that technology can improve the customer experience.