About the Webcast
Technology labelled as
“AI” has been with us for decades now, but recent improvements in computational
strategies, combined with increased processing power and massive amounts of
data, have accelerated the capabilities of Artificial Intelligence (AI). That
has led to a surge of attention and investment in AI.
Although AI is having
a profound influence in many applications, its impact on the contact center
industry is still unclear. Will it improve self-service tools? Will it help
reduce costs? Will it lower the need for agents? These are crucial questions
for people managing call center budgets and planning. Sadly, much of the
information available today is skewed by journalists looking for clicks or
vendors looking for customers.
In this one-hour webinar you’ll get an unbiased
take on how AI will impact contact centers and customer service.