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What Can Contact Centers Expect from AI?


Presented By: Fonolo

Thursday, October 25th, 1:00pm Eastern

Presented by: Shai Berger, Co-Founder and CEO, Fonolo


About the Webcast

Technology labelled as “AI” has been with us for decades now, but recent improvements in computational strategies, combined with increased processing power and massive amounts of data, have accelerated the capabilities of Artificial Intelligence (AI). That has led to a surge of attention and investment in AI. 

Although AI is having a profound influence in many applications, its impact on the contact center industry is still unclear. Will it improve self-service tools? Will it help reduce costs? Will it lower the need for agents? These are crucial questions for people managing call center budgets and planning. Sadly, much of the information available today is skewed by journalists looking for clicks or vendors looking for customers.

In this one-hour webinar you’ll get an unbiased take on how AI will impact contact centers and customer service.


About the Presenters

Shai Berger, Co-Founder and CEO, Fonolo

Shai Berger is the Co-Founder and CEO of Fonolo, the pioneer in cloud-based call-back solutions. He is responsible for setting the company's strategic direction, product innovation, and driving growth. As an innovator and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience