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4 Ways to Fight Customer Service Inflation
Presented By: UiPath
Live Date: June 30, 2022. PLEASE SIGN IN FOR THE RECORDING.
Presented by Brad Beumer, Customer Experience and Contact Center Professional, UiPath
About the Webcast
Many consumers still prefer to speak with a live customer service rep. However, the cost of delivering customer service with live agents has increased substantially during the great resignation.
Join us to learn about how the industry is containing customer service costs by better leveraging the systems and people they have in place today. We will provide tips on how to:
- Leverage agents across skills and queues
- Keep the people you have; improve retention
- Enhance your existing legacy technology to provide modern service
About the Presenters
Brad Beumer, Customer Experience and Contact Center Professional, UiPath
Brad helps UiPath's clients and partners envision the role of automation in their end-to-end customer experience and contact center journeys. Brad has been delivering customer experience automation and contact center solutions for over 20 years.