How to Build a Flexible Scheduling Plan for the Future
Live Date: October 16, 2018. PLEASE SIGN IN FOR THE RECORDING.
Presented by Paul Chance, Senior Product Marketing Manager, NICE
About the Webcast
Change happens in the blink of an eye. Businesses
have to respond quickly. However, there is still a critical need to plan for
the future and possible choices need to be modeled to create the most accurate
and efficient workforce plan for the contact center.
Join this webcast as we discuss options to strategic
planning solutions and the pros and cons for each. We'll discuss options from
excel spreadsheets to tools that use modeling and artificial intelligence. We
will also discuss the ability to perform comprehensive what-if scenarios.
About the Presenters
Paul Chance, Senior Product Marketing Manager, NICE
Paul is a 25+ year veteran of contact center technology and has spoken with contact centers in NA, EMEA and APAC about using technology to reach meet their service goals. He is an avid proponent of customer service and is the author of weekly thought leadership blogs on workforce management.