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How to Build a Flexible Scheduling Plan for the Future

NICE Systems

Presented By: NICE Systems



October 16, 2018 1:00 pm

Presented by Paul Chance, Senior Product Marketing Manager, NICE

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About the Webcast

Change happens in the blink of an eye. Businesses have to respond quickly. However, there is still a critical need to plan for the future and possible choices need to be modeled to create the most accurate and efficient workforce plan for the contact center.

Join this webcast as we discuss options to strategic planning solutions and the pros and cons for each. We'll discuss options from excel spreadsheets to tools that use modeling and artificial intelligence. We will also discuss the ability to perform comprehensive what-if scenarios. 

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About the Presenters

Paul Chance, Senior Product Marketing Manager, NICE

Paul is a 25+ year veteran of contact center technology and has spoken with contact centers in NA, EMEA and APAC about using technology to reach meet their service goals. He is an avid proponent of customer service and is the author of weekly thought leadership blogs on workforce management.