About the Webcast
Change happens in the blink of an eye. Businesses
have to respond quickly. However, there is still a critical need to plan for
the future and possible choices need to be modeled to create the most accurate
and efficient workforce plan for the contact center.
Join this webcast as we discuss options to strategic
planning solutions and the pros and cons for each. We'll discuss options from
excel spreadsheets to tools that use modeling and artificial intelligence. We
will also discuss the ability to perform comprehensive what-if scenarios.