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Diving into Data and Forecasting

Genesys

Presented By: Genesys



June 19th, 2018. PLEASE SIGN IN FOR THE RECORDING.

Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys

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About the Webcast

Most companies use inefficient forecasting methods. 

Structural limitations of planning spreadsheets restrict planners from using the most appropriate forecasting methods as well as prohibit selecting all of the items that are most important for accurate planning.

Join us we discuss:  

  • the data required to develop good forecasts 
  • metrics which are most important for accuracy (some are counter intuitive) 
  • best methods for forecasting time-series data 
  • the “ideal” mathematical forecasting process

 

About the Presenters

Ric Kosiba, Vice President of the Decisions Group at Genesys

Ric founded the company, Bay Bridge Decision Technologies, in 2000 that was acquired by Genesys in 2016. Ric has been involved in the call center industry 25+ years and still enjoys working with clients and helping companies improve through math modeling. He holds an M.S.C.E., B.S.C.E., and Ph.D. in Operations Research and Engineering from Purdue University (Boiler Up!), and holds six contact center analytic patents.

He is responsible for the development and enhancement of our contact center capacity planning and analysis product line. He thoroughly enjoys working with our brilliant development and operations research team, which helped Decisions become the leading U.S. supplier of long-term forecasting and planning solutions.