About the Webcast
you thinking about gamification but not sure if it’s right for you? Would
you like a better understanding of how gamification impacts employee
Are you curious where to start?
like Microsoft and Comdata are using gamification to retain employees, increase
skills, drive down operational costs and improve customer satisfaction; all in
a fun and interactive way. Join us as we explore best practices for
implementing gamification in contact centers and discuss how to create a business
case for executives and stakeholders.
this webcast, we discuss:
leading contact centers use gamification to retain employees, improve
skills and customer satisfaction while driving down operational costs
what point Gamification is right for your organization
to define goals and build a business case for a gamification
practices for planning, implementing and measuring the impact of gamification
About the Presenters
Dee Nilles, Senior Consultant, GamEffective
Dee is a contact center expert.
Most recently, she was Senior Business Program Manager at Microsoft Consumer
Support Services, where she oversaw strategic and daily operations at multiple global call centers. At Microsoft, she managed and deployed key strategic
global initiatives such as: Gamification programs, Agent Enablement, Supplier
support model (No Agent Left Behind Program), and co-creation projects through
Making Agents Great Programs.
Nicola Benedetto, Head of Services, Processes and Innovation Engineering, Comdata Group Spa
Nicola Benedetto lives and breaths contact center
performance. For the past 15 years he has held several leadership positions in
Vodafone and Comdata, a leading European and Latin American voice-based
services outsourcing provider. He currently serves as Head of Comdata's Italian
Operations and prior to that spearheaded Process & Services Engineering for
the group. Nicola holds a PhD in European and Comparative Labor Laws and has a
strong track record of driving employee engagement, setting processes and driving
operational excellence in his teams.