Ric Kosiba, Chief Data Scientist, Sharpen Technologies
Ric is responsible for developing data-driven initiatives to optimize agent performance and enhance the customer experience. Prior to joining Sharpen in 2019, Ric co-founded Bay Bridge Decisions Technologies in 2000, where he developed the contact center industry’s first “what if” decision engine, a complex set of algorithms designed to forecast proper staffing levels. After being acquired in 2012 by Interactive Intelligence, now Genesys, Ric continued overseeing all aspects of the product from development to sales and marketing to professional services. Ric received a Ph.D. in operations research from Purdue University in 1991, where he also earned a BSCE (1984) and MSCE (1986).
Adam Settle, Vice President of Product, Sharpen Technologies
Adam is an experienced education professional skilled in Sales, Coaching, Team Building, and Training. He is a strong facilitator, combining his study of education with experience from his time as a trainer at Apple and Angie’s List. At Sharpen, Adam and his team create the connection between advanced technology and the understanding required for clients to take advantage of its potential.