Elizabeth Tobey, Head of Marketing, NICE's Digital Solutions
Elizabeth is the Head of Marketing for NICE's Digital
Solutions group. Previously, she held leadership roles spanning marketing,
communications, community, and CX departments at video game, social media, and
cloud platform technology companies in both the B2C and B2B spaces. Over the
course of her career, she has focused on identifying new and effective ways to
create meaningful dialogue between a brand and its customers, and on developing
products and programs that are built on relationships, outcomes, and impact.
Omer Minkara, VP and Principal Analyst, Aberdeen
Omer Minkara is the vice president and
principal analyst leading the contact center and customer experience management
research.
In his research, Omer covers the best practices
and emerging trends in the technologies and business processes used to enhance
the customer experience across all channels (e.g., social, mobile, web, email,
and phone). Omer’s research is widely consumed by senior-level customer care,
contact center, sales, marketing, IT, and service executives. He has published
numerous industry research papers, which are used by worldwide executives to
build and nurture strategic customer engagement programs. Omer also speaks
frequently with global decision makers to discuss their contact center and
customer management activities.
Omer has a strong finance background with significant international
experience. Prior to joining Aberdeen Group, he was an auditor at PricewaterhouseCoopers
in the European region. Omer has an MBA degree from Babson College, where he
participated in the launch of a technology company, creating a customer
acquisition and engagement strategy, while also developing all the operational
and financial forecasts for the enterprise.