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Helpful AI – A Better Way for a Better Experience
Presented By: NICE
Live Date: April 13, 2023. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Elizabeth Tobey, Head of Marketing, NICE's Digital Solutions, and
Omer Minkara, VP and Principal Analyst, Aberdeen
About the Webcast
AI is the new frontier.
But what does it mean to put AI to work for customer
experiences? It’s not enough to simply add AI to your solutions stack; it’s
going to take a thoughtful, considered approach to succeed.
Join this webcast for a look at the components necessary for
successful AI-driven customer strategies.
- The impacts of AI on the digital
CX landscape and what the future holds.
- What it takes to balance
automation with authentic connection for exceptional AI
- How it’s changing the way we
think about interactions
- And how to put AI to work to
build next-generation self-service experiences
About the Presenters
Elizabeth Tobey, Head of Marketing, NICE's Digital Solutions
Elizabeth is the Head of Marketing for NICE's Digital
Solutions group. Previously, she held leadership roles spanning marketing,
communications, community, and CX departments at video game, social media, and
cloud platform technology companies in both the B2C and B2B spaces. Over the
course of her career, she has focused on identifying new and effective ways to
create meaningful dialogue between a brand and its customers, and on developing
products and programs that are built on relationships, outcomes, and impact.
Omer Minkara, VP and Principal Analyst, Aberdeen
Omer Minkara is the vice president and
principal analyst leading the contact center and customer experience management
research.
In his research, Omer covers the best practices
and emerging trends in the technologies and business processes used to enhance
the customer experience across all channels (e.g., social, mobile, web, email,
and phone). Omer’s research is widely consumed by senior-level customer care,
contact center, sales, marketing, IT, and service executives. He has published
numerous industry research papers, which are used by worldwide executives to
build and nurture strategic customer engagement programs. Omer also speaks
frequently with global decision makers to discuss their contact center and
customer management activities.
Omer has a strong finance background with significant international
experience. Prior to joining Aberdeen Group, he was an auditor at PricewaterhouseCoopers
in the European region. Omer has an MBA degree from Babson College, where he
participated in the launch of a technology company, creating a customer
acquisition and engagement strategy, while also developing all the operational
and financial forecasts for the enterprise.