Unleash the Data in Your Contact Center - Improve CX Across the Organization
Live Date: May 30, 2019. PLEASE SIGN IN FOR THE RECORDING.
Presented by Tim Whiting, VP Marketing, and
Carmit DiAndrea, VP of Portfolio Market Strategy, VoC, Verint
About the Webcast
Organizations recognize their contact center as a CX hub.
Speech interactions are becoming a critical component of confidant CX decision-making. For the first time, you can use interaction data to help break down silos and provide a connected view of the customer across the enterprise.
Join us as we discuss:
- Best practices to achieve a new level of strategic value by democratizing your contact center data – get data with the right context into the right hands in your organization
- How your data can power deeper insights of your customer and fuel continuous improvement across the organization
- How speech interactions, a source of your customers' voice, can help you uncover blind spots overlooked by traditional surveys
About the Presenters
Carmit DiAndrea , VP of Portfolio Market Strategy, VoC, Verint
Prior to joining Verint in
2017, Carmit was the Director of Customer Contact Analytics at Time Warner
Cable responsible for leveraging Speech Analytics
technology to identify opportunities for process improvement, cost reduction,
increased customer satisfaction and retention, and enhanced process
compliance. Carmit brings to her role 20 years of contact center
Tim Whiting, VP, Marketing, Verint
Tim is VP of Marketing at Verint and a digital CX/Voice of Customer expert. He is a veteran technology marketing leader with 20 years of hands-on experience aggressively growing brands, leading dozens of product launches and driving revenue growth in competitive environments.