Home > Live Webcasts

Unleash the Data in Your Contact Center - Improve CX Across the Organization

Verint® Systems

Presented By: Verint® Systems



Live Date: May 30, 2019. PLEASE SIGN IN FOR THE RECORDING.

Presented by Tim Whiting, VP Marketing, and

Carmit DiAndrea, VP of Portfolio Market Strategy, VoC, Verint

Please sign in below to continue


About the Webcast

Organizations recognize their contact center as a CX hub. 

Speech interactions are becoming a critical component of confidant CX decision-making. For the first time, you can use interaction data to help break down silos and provide a connected view of the customer across the enterprise. 

Join us as we discuss:   

  • Best practices to achieve a new level of strategic value by democratizing your contact center data – get data with the right context into the right hands in your organization
  • How your data can power deeper insights of your customer and fuel continuous improvement across the organization
  • How speech interactions, a source of your customers' voice, can help you uncover blind spots overlooked by traditional surveys

 

About the Presenters

Carmit DiAndrea , VP of Portfolio Market Strategy, VoC, Verint

Prior to joining Verint in 2017, Carmit was the Director of Customer Contact Analytics at Time Warner Cable responsible for leveraging Speech Analytics technology to identify opportunities for process improvement, cost reduction, increased customer satisfaction and retention, and enhanced process compliance.  Carmit brings to her role 20 years of contact center experience.

Tim Whiting, VP, Marketing, Verint

Tim is VP of Marketing at Verint and a digital CX/Voice of Customer expert. He is a veteran technology marketing leader with 20 years of hands-on experience aggressively growing brands, leading dozens of product launches and driving revenue growth in competitive environments.