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How to Drive Improved Business Outcomes with your Existing Customer Data

Verint® Systems

Presented By: Verint® Systems

Live Date: April 26, 2018. PLEASE SIGN IN FOR THE RECORDING.

Jeff Lewandowski, Sr. Partner & EVP, Andrew Reise Consulting

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About the Webcast

If your organization is like most, you have tons of data.  The question is - Are you utilizing all your customer data to drive CX and business change? 

Combined, cross-channel data can uncover hidden and meaningful insight which can increase revenue and decrease costs.  Join this webcast to learn how to: 

  1. Maximize the data you have already collected
  2. Foster collaboration across your organization to tie in survey insights across all channels  

In addition, we will discuss how leading organizations combine call analytics, speech and digital transaction data to save millions of dollars.

About the Presenters

Jeff Lewandowski, Sr. Partner & EVP, Andrew Reise Consulting

 For more than 20 years, Jeff has successfully  helped Fortune 500 clients to achieve business goals and financial results, implementing projects centered around: customer experience (CX), call center operations, voice of the customer (VoC), customer interaction automation, profitability improvement efforts, large-scale system implementations, innovation, and blockchain development.