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Inspire an Engaged, Informed & Productive Call Center During Times of Change

NICE

Presented By: NICE



Live Date: May 19, 2020. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Karen Inbar, Director of Marketing, NICE Advanced Process Automation Solutions

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About the Webcast

With business continuity in crisis mode becoming the new norm as we all weather the turbulence and uncertainty of the COVID-19 storm – it is imperative to maintain service consistency, process efficiency, and to keep your remote agents engaged and on-target.

But how?

In this webcast we will explore how intelligent attended automation can be harnessed to:  

  • Positively impact service operations and consistent delivery within a new distributed working environment.
  • Enable remote agents to adapt to their new working environment during this uncertain and turbulent period, and
  • Practical ways in which intelligent Attended Automation helps agents stay informed, productive and empathetic to customer issues.

 

About the Presenters

Karen Inbar, Director of Marketing, NICE Advanced Process Automation Solutions

Karen Inbar is a seasoned marketer for NICE Advanced Process Automation Solutions. Karen brings over 20 years of experience in marketing strategy and product marketing, acquired while working for leading global high-tech companies, such as Microsoft and SAP. Karen holds a Bachelor's degree in Economics and Business and a Master of Business Administration.