The 10 Steps to Building a KM Program that Works
Live Date: September 12, 2019. PLEASE SIGN IN FOR THE RECORDING.
Presented by Kelly Koelliker, Director of Contact Marketing, Verint
About the Webcast
Companies have no shortage of information. In fact, there is so much content scattered in different places, that it can be nearly impossible to find what is needed in the moment.
The consensus is clear: organizations need knowledge management (KM). But how do you actually build a knowledge management program that is set up for success? On this webinar, you will learn:
* How to set up a single source of the truth for all users across all channels
* How to use the 80/20 rule to uncover your top questions
* How to measure your success throughout your efforts
About the Presenters
Kelly Koelliker, Director, Content Marketing, Verint
Kelly Koelliker is director of content marketing at Verint with a focus on contact center workforce engagement solutions. With more than 15 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search, and CRM.