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Ahead of the KPI Curve - How Visual Assistance Delivers Across all Contact Center Metrics

TechSee

Presented By: TechSee



Live Date: June 19, 2019. PLEASE CHECK BACK FOR THE RECORDING.

Presented by Tom Tseki, VP Sales North America, TechSee


About the Webcast

For decades, contact centers have battled to meet the KPIs that measure operational efficiency and customer service excellence.

But now an emerging technology, Remote Visual Assistance is enabling agents to exceed all their targets across FCR, AHT, and NPS.  Register for this webcast to experience how Visual Assistance works and what it can do for your business. 

What you’ll discover:  

  • How Visual Assistance combines rapid issue recognition, Augmented Reality guidance and real-time resolution verification
  • How the technology boosts FCR and slashes AHT, eliminating repeat calls and escalations
  • How visually engaging the customer has a dramatic effect on CX metrics including NPS and CES 
  • How Computer Vision AI is now powering contact center automation and full self-service, driving new levels of call deflection

 

About the Presenters

Tom Tseki, VP Sales North America, TechSee

Tom Tseki is TechSee's vice president sales, North America. Tom is a contact center industry veteran, whose experience and expertise include helping Fortune 500 organizations implement and leverage omnichannel customer care strategies to improve CX while reducing costs through contact center efficiencies. He has a deep background in contact center technology as it relates to customer interactions, analytics, and workforce optimization. Prior to joining TechSee, he managed a very large contact center where he was responsible for all aspects of a business unit including operations. Today he works closely with contact center and product executives on strategies to drive self-service, grow revenue, and improve CX.