Daniel Ziv, VP, Speech and Text Analytics - Global Product Strategy, Verint
Daniel helps contact center managers and customer experience executives at many global organizations to improve performance and quality, enhance customer engagement and achieve significant ROI. He is a frequent speaker at leading industry events. Daniel holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology.
Tracy Malingo, SVP of Product Strategy, Verint
Tracy provides strategic and operational vision on the company’s extensive and innovative conversational AI-suite. She believes in delivering intelligent solutions to customers and employees so they can build trusted relationships and unlock value together. Previously, Tracy was president of Next IT, where she guided conversational AI into the mainstream. Tracy’s compelling blend of business acumen and technical expertise enables her to relate to all elements of the industry and articulate the need for machine intelligence throughout an organization.