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Best Forecasting Methods in the 21st Century


Presented By: Genesys

Date: May 28th, 1 P.M. Eastern

Presented by: Shawn Mccormik, Senior Solution Architect, Genesys


About the Webcast

It is very common to find contact centers driving their forecasting process through manual efforts built in and around Excel. For several organizations, this method is fine. However, if you are starting to get frustrated with Excel, and are looking for a better way, join us for the newest tips and tricks to a more accurate and simplified planning process. We will cover: 

  1. Tips for the faithful Excel user
  2. If automation is right for you – what you need to look at to make the correct assessment
  3. How the use of AI lets you perform the planning process more accurate and faster than ever 

During this session, we will discuss manual planning processes and what is possible to achieve when you leverage AI to drive your forecast.


About the Presenters

Shawn Mccormik, Senior Solution Architect, Genesys

After years as an SWPP attendee, Shawn is excited to be speaking; he has been working in the Workforce Management/Workforce Engagement Management industry for 20 years, supporting customers of all shapes and sizes and connecting them with the tools that take their WFM practice to the next level. Beginning as a manager scheduling on paper with a forecast sent down from corporate, he’s got a strong respect for tradition while embracing the possibilities created by new WFM technologies.