About the Webcast
It is very common to find contact centers driving their forecasting process through manual efforts built in and around Excel. For several organizations, this method is fine. However, if you are starting to get frustrated with Excel, and are looking for a better way, join us for the newest tips and tricks to a more accurate and simplified planning process. We will cover:
- Tips for the faithful Excel user
- If automation is right for you – what you need to look at to make the correct assessment
- How the use of AI lets you perform the planning process more accurate and faster than ever
During this session, we will discuss manual planning processes and what is possible to achieve when you leverage AI to drive your forecast.