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Best Forecasting Methods in the 21st Century


Presented By: Genesys


Presented by: Shawn McCormick, Senior Solution Architect, Genesys

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About the Webcast

It’s very common to find contact centers driving their forecasting process through manual efforts built in and around Excel. For several organizations, this method is fine. However, if you are starting to get frustrated with Excel, and looking for a simplified and more accurate planning process, join us to discover what’s possible and learn how automated forecasting plays a role in preserving business continuity. 

We’ll cover:

  1. Considerations for the manual planning processes and faithful Excel users
  2. If automation is right for you – what you need to look at to make the correct assessment
  3. How the use of AI lets you perform the planning process more accurately and faster than ever

About the Presenters

Shawn McCormick, Senior Solution Architect, Genesys

After years as an SWPP attendee, Shawn is excited to be speaking; he has been working in the Workforce Management/Workforce Engagement Management industry for 20 years, supporting customers of all shapes and sizes and connecting them with the tools that take their WFM practice to the next level. Beginning as a manager scheduling on paper with a forecast sent down from corporate, he’s got a strong respect for tradition while embracing the possibilities created by new WFM technologies.