Swipe Left, Swipe Right – How to Match the Customer with the Perfect Agent
Live Date: February 26, 2019. PLEASE SIGN IN FOR THE RECORDING.
Presented by NICE Nexidia:
Michele Carlson, Sr. Product Marketing Manager, Predictive Behavioral Routing, and Abby Monaco, Sr. Product Marketing Manager, Analytics
About the Webcast
You hear about the major trends: AI, Customer Experience,
Big Data, and Analytics. All of the new technologies are just the
starting point to learn more about your customers. It’s not enough.
Having data is one thing; being able to use data in an
impactful way to improve customer experiences and your business’ bottom-line
takes your company to another level.
Using a personality model developed in partnership
with the National Aeronautics and Space Administration (NASA), move from trends
to true matches for your business and your customers. Hear from experts
at the forefront of the customer experience about Predictive Behavioral Routing
and Analytics, and get ready to make connections smarter in 2019.
About the Presenters
Michele Carlson, Senior Product Marketing Manager, NICE Nexidia
As a Mattersight team member for the past 11 years, Michele
has developed an expertise in contact centers, customer experience, and
analytics technologies that provide businesses the opportunity to understand
data and customer interactions. In her role as Senior Product Marketing
Manager, Michele focuses on demonstrating the value of Predictive Behavioral
Routing as a key solution for businesses who want to improve their metrics
while connecting with their customers. Her experiences span from consultative
change management, coaching skill development, product quality, and classroom
facilitation – in contact centers she has seen first-hand the power of
personality and how data makes connections smarter.
Abby Monaco, Senior Marketing Manager, NICE Nexidia
Abby brings over 17 years of experience in product
management and marketing direction in software and technology. She plays a key
role in establishing as the market leader NICE Nexidia’s vision and messaging
for its Customer Engagement Analytics solutions. She is in charge of
articulating and promoting the value and competitive advantages of the Nexidia
Analytics and Customer Journey Solutions portfolio.