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Swipe Left, Swipe Right – How to Match the Customer with the Perfect Agent

NICE Nexidia

Presented By: NICE Nexidia



February 26th, 1:00 Eastern

Presented by NICE Nexidia:

Michele Carlson, Sr. Product Marketing Manager, Predictive Behavioral Routing, and Abby Monaco, Sr. Product Marketing Manager, Analytics

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About the Webcast

You hear about the major trends: AI, Customer Experience, Big Data, and Analytics.  All of the new technologies are just the starting point to learn more about your customers. It’s not enough. 

Having data is one thing; being able to use data in an impactful way to improve customer experiences and your business’ bottom-line takes your company to another level.

Using a personality model developed in partnership with the National Aeronautics and Space Administration (NASA), move from trends to true matches for your business and your customers.  Hear from experts at the forefront of the customer experience about Predictive Behavioral Routing and Analytics, and get ready to make connections smarter in 2019.

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About the Presenters

Michele Carlson, Senior Product Marketing Manager, NICE Nexidia

As a Mattersight team member for the past 11 years, Michele has developed an expertise in contact centers, customer experience, and analytics technologies that provide businesses the opportunity to understand data and customer interactions. In her role as Senior Product Marketing Manager, Michele focuses on demonstrating the value of Predictive Behavioral Routing as a key solution for businesses who want to improve their metrics while connecting with their customers. Her experiences span from consultative change management, coaching skill development, product quality, and classroom facilitation – in contact centers she has seen first-hand the power of personality and how data makes connections smarter.

Abby Monaco, Senior Marketing Manager, NICE Nexidia

Abby brings over 17 years of experience in product management and marketing direction in software and technology. She plays a key role in establishing as the market leader NICE Nexidia’s vision and messaging for its Customer Engagement Analytics solutions. She is in charge of articulating and promoting the value and competitive advantages of the Nexidia Analytics and Customer Journey Solutions portfolio.