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Meet Your 2019 Goals for AI and Analytics

Verint® Systems

Presented By: Verint® Systems



Live Date: January 15, 2019. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Carmit DiAndrea, VP, Portfolio Market Strategy, VOC, Verint and

Kelly Koelliker, Director, Content Marketing, Verint

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About the Webcast

While many organizations agree that analytics and AI are important to their business, there is often the dual challenge of where to start and how to achieve the stated goals. Whether your goal is to cut costs, improve processes, or to reduce churn, make 2019 the year you take action!

In less than 60 minutes you will hear:

  • Common challenges organizations face in tackling their analytics goals
  • Key solutions to consider for all of your analytics needs
  • How top companies saw measurable results against their objectives 

We will spend a few minutes on a live demonstration so you can visualize how analytics can assist in listening, analyzing, and acting on the voice of the customer.

     

     

    About the Presenters

    Carmit DiAndrea , VP of Portfolio Market Strategy, VoC, Verint

    Prior to joining Verint in 2017, Carmit was the Director of Customer Contact Analytics at Time Warner Cable responsible for leveraging Speech Analytics technology to identify opportunities for process improvement, cost reduction, increased customer satisfaction and retention, and enhanced process compliance.  Carmit brings to her role 20 years of contact center experience.

    Kelly Koelliker, Director, Content Marketing, Verint

    Kelly Koelliker is director of content marketing at Verint with a focus on contact center workforce engagement solutions.   With more than 15 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search, and CRM.