Delivering World-Class Multilingual Customer Support - Finding the Right Approach for Your Company
Live Date: February 16, 2022. PLEASE SIGN IN FOR THE RECORDING.
Presented by Heather Morgan Shoemaker, CEO, Language I/O
About the Webcast
As customer service leaders head into 2022, they are looking for innovative ways to deliver personalized experiences to a complex, multilingual customer base. On February 16th, we will discuss different approaches to tackling these challenges while keeping costs under control. Some of these considerations include:
- Which types of multilingual translation services, from free to fee-based, are right for your organization
- What multilingual approaches work best for each channel
- Addressing staffing challenges inherent in global expansion
- How to provide secure and compliant communication channels
- How to scale quickly with minimal impact on IT Operations while integrating with your CRM
With 3 out of 4 buyers more likely to purchase from a brand again if after-sales support is offered in their own language (CSA Research), this webcast is a must if you want to support your customers in the language most comfortable to them.
About the Presenters
Heather Morgan Shoemaker, CEO, Language I/O
Heather is the mastermind behind Language I/O’s core technology.
Prior to co-founding Language I/O, Heather was well-known for globalizing code for Fortune 500s. She was also the senior director of Product Management and Globalization for eCollege, which was acquired by Pearson Education during her tenure. While at Pearson/eCollege, Heather and her team built a next-generation, online college education platform, which was launched globally.
Heather holds a Master of Science from the University of Colorado at Boulder College of Engineering as well as a Bachelor of Arts in Latin American Studies from the University of Washington in Seattle. She has lived in various parts of the United States and Mexico and speaks English and Spanish.