Removing Barriers to a Successful Digital Strategy
Presented By: VHT
Live Date: February 21, 2019. PLEASE SIGN IN FOR THE RECORDING.
Presented by Jeremy Starcher, VP, Business Development and Hosted Strategies, VHT
About the Webcast
Chatbots and AI offer a compelling vision for the future of customer interactions with an alluring ROI. When designing and implementing your digital strategy, organizations need to take into account both the customer's and the company’s intent.
During this webcast we will explore:
• Examples of good experiences when customers clearly understand the organization's intent and the organization understands the customer's intent... a win-win for everyone.
• How the right digital strategy enables customers to get the exact help they need.
• Best practices to transition customers from self-help to live help.
About the Presenters
Jeremy Starcher, VP, Business Development & Hosted Strategies, VHT
Jeremy has over 18 years of experience in the contact center space and is well-known for his authority on callback response technologies and cross-channel communications. He focuses on monitoring new customer experience technology trends and impacts to business/call center dynamics.