Supercharge Your Quality Program with Real-Time Coaching
Live Date: September 22, 2022. PLEASE SIGN IN FOR THE RECORDING.
Daniel Ziv, VP, Speech and Text Analytics, Global Product Strategy, Verint and
Dave Singer, VP, Go-To-Market Strategy, Verint
About the Webcast
Now more than ever, it’s critical to make the most use of your existing workforce capacity by ensuring every interaction is compliant, accurate, and engaging. While your existing investments in quality management may help you achieve some of these goals, they require a lot of time and effort. Adding Real-Time Coaching to your current quality program is a way to drive better results with less effort. On this webinar, Verint experts Dave Singer and Daniel Ziv will share best practices for Real-Time Coaching to help you:
- Coach agents in the moment, rather than waiting until days after an interaction
- Provide targeted guidance to agents related to the KPIs where they are struggling
- Drive significant improvement to NPS, AHT, FCR, compliance, and more
About the Presenters
Daniel Ziv, VP, Speech and Text Analytics, Global Product Strategy, Verint
Daniel has been leading Verint’s analytics offerings and strategy since 2002 and has been instrumental in implementing AI solutions with many Global 1000 organizations. Daniel has helped hundreds of Customer Care and CX executives to operationalize market leading speech and text analytics solutions. These solutions generate actionable insights that drive performance improvements and enhance customer engagement with quantifiable impact and ROI.
Dave Singer, VP, GTM Strategy, Verint
Dave is responsible for driving the GTM strategy for Verint’s industry leading solutions including Experience Management, Workforce Management, Quality Management, Performance Management, and Engagement Data Management. The strategy is based on developing innovative messaging and offerings, both Partner and Direct, that drive customer centric differentiation and align value with both customer needs and expectations. Dave joined Verint 2002 and has held a variety of roles in Verint including: RVP of Solution Principals; and, RVP of Presales, focusing on Solution Consulting and Innovation.