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Technology Fatigue in the Digital Workplace

Genesys

Presented By: Genesys



Date: July 30th, 1:00pm Eastern.

Presented by: Jeff Whitt, Senior Lead Workforce Engagement, Genesys

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About the Webcast

There’s an abundance of digital tools available in the workplace today.  How do you ensure that your employees are positioned for success? 

Most companies strive to improve employee experience while not impacting their productivity. During this session, we will discuss the impact of digital tools on the employee and share ideas on how to: 

  • Help agents identify the tools they need
  • Get the agent ‘buy-in’
  • Find the right balance for the number and type of tools required 

You will come away with an understanding of how to avoid offering so many tools that work becomes more confusing than constructive.

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About the Presenters

Jeff Whitt, Senior Lead Workforce Engagement, Genesys

Enterprise Solutions Subject Matter Expert - Results-oriented professional with more than 20 years experience in Interaction Management, Workforce Optimization, and Back Office solutions in premise, hosted, and cloud environments.