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Workshop: SMS Text – What’s Right 4 U?


Presented By: West

Live Date: October 26, 2017. PLEASE SIGN IN FOR RECORDING.

Presented by Doug Thompson, Director of Product Management, West

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About the Webcast

With 64 percent of people preferring text communication to on-the-phone customer support, texting is no longer a mere alternative to the phone call; it’s the bona fide channel of choice.

Without the right strategy, moving forward with a proactive messaging plan can be a real headache. One big mistake – failing to consider future requirements. During this interactive workshop we will: 

  • Walk you through a strategy assessment
  • Help clarify your proactive messaging criteria
  • Show how texting can help you achieve your specific CX goals 

You’ll leave this webcast with a document outlining your specific needs so you can make the best SMS decisions for your customers and business. 

Download your worksheet now!

About the Presenters

Doug Thompson, Director of Product Management, West

Doug has over 23 years of experience in billing and customer engagement tools in helping utilities optimize processes and achieve organization strategic objectives.  Dedicated to providing solutions that increase operational efficiency and customer satisfaction, Doug is a seasoned professional in consulting, product development and solution set engineering across the customer experience lifecycle. Before joining West Interactive Services, Doug’s experience includes Oracle Utilities Global Business Unit, CSG International and First Data Corporation where he held several positions within client consulting, product and business development.  He holds a BS in Business Administration from the University of Nebraska, Lincoln.  He can be reached at dbthompson@west.com.