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Great Contact Center What-if Analyses


Presented By: Genesys

September 11, 1:00pm Eastern

Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys


About the Webcast

Companies continuously contemplate ‘what-ifs’.  

When organizations have a great planning process which allows them to forecast accurately, develop requirements, automatically create hiring and capacity plans…. what is the best way to make the ‘most’ of these forecasts? 

By performing great what-if analyses! 

For example: If volumes are coming in higher than expected …what happens if volumes continue to rise; or if they decrease? Join us as we discuss what-ifs, how to solve them, and more.


About the Presenters