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Great Contact Center What-if Analyses


Presented By: Genesys

September 11, 1:00pm Eastern

Presented By: Ric Kosiba, Vice President of the Decisions Group at Genesys


About the Webcast

We love to talk about what-ifs!

Now that you have a great planning process that allows you to forecast well, develop great requirements, automatically develop hiring and capacity plans, how do you make the most of it? It’s by doing great what-if analyses! 

For example, we’ve noticed our volumes are coming in higher than expected. What happens if it continues? What happens if it doesn’t? How do we make a decision? How do we analyze adding email to our call agents? We’ll discuss these cool what-ifs, how to solve them, and more!


About the Presenters