The State of Workforce Dynamics, a Fireside Chat with Maribel Lopez of Lopez Research

About the Webcast

“Disruption as Usual” continues and constant, rapid change is the status quo. To help you thrive despite the chaos, Verint has surveyed more than 2,700 business leaders from a variety of industries around the globe to learn how they’re adapting and what’s top of mind. 

In Verint’s new Engagement Capacity Gap study, 76% of our respondents believe customer engagement and experience challenges will increase in 2022. 

New challenges and opportunities continue to emerge such as changing customer preferences, growing expectations, and The Great Resignation impacting workforce dynamics. Employee engagement, hybrid and remote working, employee wellness, and retaining talented workers are still at the forefront of top concerns. 

Join this fireside chat where we will cover: 

• The impact of the Great Resignation on recruiting and talent management
• Engagement and consistency across hybrid and remote work
• Leveraging AI for better engagement and empowering the remote workforce
• How Employee Experience (EX) directly impacts Customer Experience (CX)

Join this fireside chat with Maribel Lopez, Founder, Lopez Research and Celia Fleischaker, CMO, Verint as they discuss the findings from Verint’s 2022 study, Engagement Capacity Gap™: How Organizations Are Evolving to Address New Challenges in 2022 . They will offer insights and actionable strategies to help you address top challenges and opportunities impacting workforce dynamics, as well as explore how technology can help you bridge the gap.