About the Webcast
“Disruption as Usual” continues and constant, rapid change
is the status quo. To help you thrive despite the chaos, Verint has surveyed more
than 2,700 business leaders from a variety of industries around the globe to
learn how they’re adapting and what’s top of mind.
In Verint’s new Engagement Capacity Gap study, 76% of our respondents believe
customer engagement and experience challenges will increase in 2022.
New challenges and opportunities continue to emerge such as changing customer
preferences, growing expectations, and The Great Resignation impacting
workforce dynamics. Employee engagement, hybrid and remote working, employee
wellness, and retaining talented workers are still at the forefront of top concerns.
Join this fireside chat where we will cover:
- The impact of the Great Resignation on recruiting and talent
- Engagement and consistency across hybrid and remote work
- Leveraging AI for better engagement and empowering the
- How Employee Experience (EX) directly impacts Customer Experience (CX)
Join this fireside chat with Maribel Lopez, Founder, Lopez
Research and Celia Fleischaker, CMO, Verint as they discuss the findings from
Verint’s 2022 study, Engagement Capacity Gap™: How Organizations Are Evolving to
Address New Challenges in 2022 .
They will offer insights and actionable strategies to help you address top
challenges and opportunities impacting workforce dynamics, as well as explore
how technology can help you bridge the gap.
About the Presenters
Celia Fleischaker, Chief Marketing Officer, Verint
Celia Fleischaker has more than 20 years of enterprise software marketing experience, and currently serves as the Chief Marketing Officer for Verint, responsible for developing and executing brand and marketing strategies to build Verint’s success as a leading provider of customer engagement for thousands of organizations around the globe including 85 percent of the Fortune 100.
Maribel Lopez, Founder, Lopez Research
Maribel is the founder of Lopez Research, a market research and strategy consulting firm. She’s also the co-founder of the Emerging Technology Research Council, a community of business and technical leaders in Fortune 1000 companies focused on driving innovation and business value by leveraging emerging technologies. Maribel is the author of the John Wiley and Sons book “Right-time Experiences” and a contributor to Forbes.
Prior to founding Lopez Research, Maribel gained her expertise by working at Motorola, International Data Corp., Shiva Corporation and Forrester Research.