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Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect

Amazon Connect

Presented By: Amazon Connect



April 28, 2021, 9:00 AM (PT) | 12:00 PM (ET)

Presented by: Dominic Catalano, Senior Solutions Architect - Amazon Connect

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About the Webcast

Contact centers are busier than ever; customers are remote, convenience is becoming a priority, and they expect to have great experiences at every touchpoint. It's becoming increasingly important to provide your customers with options to solve their needs, whether by voice or chat, to give them support where and when they need it.

With Amazon Connect, you can quickly automate your IVR by deploying a QnABot to provide faster, self-serve support. 

In this webinar, you will learn how to create an omnichannel, machine-learning powered IVR experience for mobile devices, chat, SMS, Apple Business Chat and Alexa enabled devices in just 30 minutes.

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About the Presenters

Dominic Catalano, Senior Solutions Architect - Amazon Connect

Dominic’s role is to help governments, non-profits, educational institutes, and federal agencies build solutions that better serve their citizens, members, and stakeholders. He specializes in disruptive technologies that allow organizations to invent and simplify on behalf of their missions. In his own words, he is a “professional clouder & amateur baker” and hopes to inspire thought leadership with regards to the art of the possible with AWS.