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When Customers call, Will Your IVR Be Ready? - Watch this webinar for a demonstration on how to reduce customer frustration with an optimized IVR. |
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Gain Visibility Into Customer Interactions With The Combined Power of Automated Scorecards, Transcription and Sentiment Analysis - In this webcast you’ll see first-hand how combining powerful speech analytics technologies can optimize performance, functionality, and user experience. |
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Speech Analytics - Insights, Guidance and IVR Innovation - Join us for an introduction to GRACE, a voice-bot, who can be used to supplement your existing workforce by handling repetitive call types and/or be your IVR replacement.
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Ahead of the KPI Curve - How Visual Assistance Delivers Across all Contact Center Metrics - An emerging technology, Remote Visual Assistance is enabling agents to exceed all their targets across FCR, AHT, and NPS. Listen to learn more. |
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The Perfect Pair - Quality & Analytics in your Contact Center - Are you curious how analytics can impact your quality management? During this webcast we address both analytics and QM, and how they’re coupled together. |
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Why Every Contact Center Needs Performance Management - Join Aspect in a hands-on review of how Performance Management can make a huge difference in both customer engagement and contact center efficiency. |
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Smart Agent Assistant - Intelligent Automation with a Human touch from within the Agent's Desktop - During this webcast we demonstrate the Smart Agent
Assistant, an RPA bot working side by side with the call center agent to
amplify productivity.
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