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Technology Innovation Showcase

 Presented By: Technology Innovation Showcase

CRMXchange is proud to introduce the Technology Innovation Showcase, a new series of live web presentations by leading solution providers. These monthly 30-minute sessions, will provide detailed analysis, informative slides and specific case studies. You’ll have the opportunity to ask questions and get the facts you need to make a business case for adapting new solutions in your operation.

The schedule is below. Each Technology Innovation Showcase will be recorded, so if you miss the live presentation, you can listen to it later.


 Virtual Hold        


Reduce Customer Effort and Improve Operations

  April 19, 2018 



Practical Applications of AI in Customer Service - Join us as we demonstrate Verascape’s Automated Customer Engagement Platform, ACE. ACE is a cloud-based solution that quickly and seamlessly integrates with existing contact center systems.

 UJET   Connecting with Your Customers Where It Matters Most - Companies lose over $62 billion a year in business due to poor customer support experiences. See the benefits of a solution that offers complete native integration in every channel and seamless integration.
When Agents and Supervisors Collaborate in the Cloud - CXone WFO - Follow a day in the life of a contact center supervisor and agent and learn how easy it is to collaborate in the cloud with CXone WFO.
 thinQ    Saving with Toll-Free Least Cost Routing Can Help You Better Serve Your Customers - Hear how contact centers are using thinQ to improve toll-free performance, deploy route blocks, use follow-the-sun protocols and much more.
 inContact logo   Using Analytics to Understand the Complete Customer Experience - Join this webcast to learn how Omnichannel Analytics can be used in your contact center to understand, track, and improve customer experiences.
 CreativeVirtualV5    Tech Showcase - Chatbots, Virtual Agents and Your Contact Center -  A realistic look at AI and chatbots in the customer experience space along with a series of demonstrations showcasing how you can leverage this technology to improve customer satisfaction, increase sales and build brand loyalty while also reducing support costs. 
 ASPECT   How to Overcome Workforce Optimization Issues - During this session, we will review common Workforce Optimization challenges, how to overcome them, and discuss features and benefits of Workforce Management in the Cloud.
 EdgeVerve Systems    Discovering the Right Contact Center Process for Automation -In this webcast, we will discuss how to identify low hanging fruits – processes and tasks that should be automated first, followed by how to move towards achieving enterprise-wide automation goals.  
ASPECT    Linking Coaching to Consolidated Performance Dashboards Drives Result - Join us as we discuss how Aspect’s Performance Management has delivered quantifiable ROIs for customers.
Fonolo   Discovering the ROI of Call-Back Solutions for Your Contact Center - Find out why an increasing number of contact centers are better handling call-volume spikes, lowering abandonment, and reducing cost-per-call, by using call-back technology. 
Virtual Hold   Why Being One with the Cloud is the Answer for Callback - Exposing callback services to your entire organization for enhanced customer experiences across any channel immediately is now a real possibility.
Jacada   Driving Digital Adoption via Customer Inteny: The Jacada Contact Hub - According to Forrester, 40% of consumers have a high willingness, and ability, to shift spend. It only takes a single experience for the empowered customer to stay or leave the company.
Evolve IP   Insights that Drive Customer Satisfaction - 70% of organizations are trying to improve contact center metrics, support flexibility and reduce cost. Is your organization looking to enhance business growth and caller satisfaction?
ASPECT   Customer Engagement Center in the Cloud - Aspect Via eliminates the walls between departments and systems with native Interaction Management, Workforce Optimization and Self-Service capabilities, a common user interface (UI) for configuration and administration and shared real-time and historical reporting across all capabilities.
callfinder   Record & Analyze Conversations to Gain VOC Insights - Agent performance and knowledge directly impacts the customer experience.

  Self-Service in Your Hands: Why Wait for Your Contact Center Needs? - Customers have more voice...and more choice than ever before. They want to communicate anytime, through any channel.

  Clerical processes got you down? Before and After Case Studies with Robotic Automation! - See what RPA is in this live demo. We share where other companies are using automation - amazing case studies!

  Visual IVR In Action: Personalized Customer Experience - We show you how visual IVR delivers a personalized and digital experience to voice callers, enabling a better customer experience with improved self-service.


  Combining the Virtual and the Real for Customer Engagement Success - With customer experience being a key factor in purchasing decisions, smart companies are turning to the combination of virtual and real support to successfully provide omnichannel engagement.

EdgeVerve Systems
  Robots in the Contact Center – Are You Ready for the Next Wave? - Robotic Process Automation (RPA) has been proven to provide 40% - 75% cost reductions -- double what can now be achieved by traditional methods of optimizing operations.
ASPECT   Bots for your Customer Service - We introduce the concept of Interactive Text Response (ITR) as a natural evolution of IVR, and show various use cases of the technology for customer service, and how it fits into the contact center.

Virtual Hold
  Eliminate Customer Frustration Across All Channels- Are your customers frustrated by inconstant experiences across different channels?
ASPECT   Advancements in Quality Assurance - User interfaces have become much simpler to learn and use. Speech Analytics has joined the fold as an extremely valuable enhancement to the quality management process.