August 6, 2009
2009 Call Center Optimization Forum – Portland, Oregon

CRMXchange invites contact center managers and executives to receive a Complimentary Pass to the Call Center Optimization Forum where you'll uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to hire the best employees, set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, boost customer satisfaction and loyalty, and win the support of top executives. To view the detailed event agenda, visit http://www.OptimizeYourCallCenter.com/Portland 

Register at http://www.OptimizeYourCallCenter.com/Register with the promo code CRMXCHANGE to receive a Complimentary Registration (a $299 value) and reserve your place! Please note that registrations from non-sponsoring vendors and consultants will not be approved as this is an end-user focused event.