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Hamilton Contact Center Services uses Aspect to Improve Agent Productivity

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  • The Problem:

    Simultaneously manage customer service operations and drum-up leads via telemarketing.


  • Solution:

    Aspect® Unified IP™


  • Result:

    • Reduced cost-per-call, enabling more competitive pricing.

    • Increased ability to win new business.

    • Improved agent productivity: agent utilization rate up to 75-80%.

    • Compliance with Federal regulations regarding the transmission of caller identification information and “abandoned call” rates.


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