MyCRMexchange.com		  Search: 

CRMXchange Membership
 
 
      Who We Are
 >> Home > Training Classes and Tools
 

CRMXchange and Customer Care Institute Bring You On-Line and Live Events to Customer Care Professionals

Download this white paper
ATT Success Story - Increase Calls and Service Level Goals


 customer_care_institute_logo 

The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.

The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices Forums and workshops and publishes the Customer Care Update and the Customer Care Network News.

Over 7,000 Customer Care professionals have joined the Institute and it has assisted companies such as Toyota, BellSouth, GE, DirecTV, Chevron, Dunkin' Donuts and Nestle with enhancing their Customer Care programs.

Click on one of the links below to read about their On-Line Training Class and their Live Events.



 
ATT Success Story - Increase Calls and Service Level Goals



 Presented By: Genesys

 AT&T had 22 contact centers handling up to 500,000 calls per day. This volume—and the disparate nature of its center operations—made it difficult to understand and correlate the data necessary to determine whether performance and customer service levels were satisfactory.

Download a new industry case study and learn how AT&T implemented a Genesys Informiam Product Line solution to handle increasing numbers of calls and meet service level goals—resulting in:

• A cumulative net benefit of  $6.4 million

• Annual ROI of 201% and payback in 10 months

• Problem recognition in 20 to 60 seconds versus 30 to 45 minutes



Click here to download the white paper: ATT Success Story - Increase Calls and Service Level Goals