IEX is a leading global provider of contact center workforce management and business optimization solutions
At IEX, we continually create new ways to boost your contact center’s performance. Our workforce management and business optimization solutions let you quickly realize newfound operational efficiencies and cost savings. Our contact center products help you:
- Improve planning
- Enhance performance
- Streamline tasks
- Integrate data
More than 2,600 contact centers, with over 725,000 agents in 34 countries, realize tangible results with IEX solutions. We fulfill the promise of cost-effective workforce management and contact center optimization by delivering best-in-class technologies. Our workforce management, strategic planning and performance management tools work together to bring you unsurpassed levels of performance.
Workforce Management
The TotalView Workforce Management system enables you to accurately forecast, plan, schedule and manage agent activity. Designed around an innovative “smart” architecture, the system provides a single, comprehensive platform for managing performance across your entire operation. TotalView provides a 360-degree view of agent activity through seamless integration of staffing information with quality monitoring, contact statistics, enterprise metrics and human resource data.
Strategic Planning
The IEX advanced planning system lets you easily develop budgets, staff plans and service quality forecasts. This data is balanced against variance and risk assessment reports to help you easily discern the impact of business changes on your plans and requirements. With it, you will be able to quickly identify
performance-optimizing service goals and infrastructure configurations.
Performance Management
The IEX advanced performance management solution allows you to align performance goals across the organization, clearly communicate results and ensure prompt action. It will personalize performance metrics and information for all roles and levels in the organization – from agents to executives – using automated alerts, tasks, forms, dashboards and messages.
A Track Record Of Success
When investing in a solution from IEX, you get more than just a product – you get the wealth of experience that goes with it. Contact centers around the world have relied on our unique combination of people, products and services since 1988. And they continue to turn to us for:
- Recognized market leadership and industry expertise
- Innovative software solutions
- Unparalleled implementation, support and consulting services
- The industry’s largest workforce management user conference
- A proven track record of strength and stability
Ensuring Your Success
At IEX, a total-solution approach to service ensures our customers receive full benefit from our contact center solutions. Our full range of installation, training, consulting and support services are all coordinated and focused on establishing an environment that enables successful deployment and efficient contact center performance.
With our unique combination of people, processes and technology, an investment in IEX solutions gets you more than just a product. It is a total solution for improving planning, enhancing performance, streamlining tasks and integrating data. It all connects with IEX.
Contact us today at www.iex.com to find out how IEX can play a part in your success.
Improving Contact Center Performance While Lowering Costs
IEX Corporation, a NICE company, is a leading global provider of contact center workforce management and business optimization solutions.
Debbie May
President
Jim Quiggins
VP of Global Sales and Marketing
Art Olender
Director of International Sales and Operations
IEX Corporation, a NICE company
2425 N. Central Expressway
Suite 500
Richardson, TX 75080
Phone 972.301.1300
Toll-free 800.433.7692
Fax 972.301.1321
iexinfo@iex.com
www.iex.com
Business Contact
LeAnn Ratliff
leann.ratliff@iex.com
Phone 972.301.1789
Fax 972.643.4524
White Papers & Brochures
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To download a copy of these white papers or to get more information about IEX,  email: iexinfo@iex.com 1800-433-7692 ext.1789 |
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