OnviSource has a combined 20-year history of successfully providing products and services to contact centers and business enterprises worldwide. OnviSource is a global holding company that began acquiring subsidiary companies CadCom Telesystems Inc., Business Solutions Inc., and Davacord Inc., in the spring of 2005 in order to rapidly and effectively deliver its vision of integrated workflow to the marketplace through established products that could address call centers’ critical needs in telephony, agent performance optimization, quality and compliance management and business process optimization. Our contact center products have demonstrated a superior degree of reliability combined with an outstanding set of features and capabilities that deliver revenue-bearing solutions to contact centers. OnviSource, Inc., is a Delaware corporation headquartered in Plano, Texas with an operations center in Enid, Oklahoma. Our Vision OnviSource’s vision is to deliver our low cost, all-inclusive suite of integrated applications to underserved small and medium size enterprises and contact centers in much the same way Microsoft integrated complex, stand alone office applications and made them affordable to a broader market. OnviSource is further differentiating its offerings and diversifying its business by providing cost-saving alternatives comprised of hosted applications services, telecom access services, and business outsourcing services in sales, marketing, customer services and business operations. |
OnviSource provides a vertically integrated customer interaction management solution that truly delivers everything from voice, data and Internet applications to various call center optimizations and applications. OnviCenter is highly affordable and easy-touse, effectively integrating and optimizing business transactions, workflow and customer interactions. OnviCenter delivers the components necessary to manage inbound and outbound calls, record voice and data activity, conduct quality assurance, mine and optimize databases, auto script agent interactions, and manage contact center business applications - all within a single, cost-efficient suite of products. OnviCenter is scalable to accommodate business growth and change. Created with an open architecture, OnviCenter allows users to easily integrate with existing environments thereby protecting previous investments.
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