MyCRMexchange.com		  Search: 

CRMXchange Membership
 
 
      Who We Are
 >> Home > Vendor Directory


IP- PBX

Quality customer service depends on a call center's ability to quickly process calls. PC-based PBX systems, with ACD software integration, have brought cutting-edge technology to mainstream call centers at greatly reduced cost and complexity. The PC based PBX product handles calls faster and more effectively and at a fraction of the price of traditional, proprietary PBXs.

IP PBX solutions can effectively manage “both” voice and VoIP communications, whereas a standard PBX can only manage traditional voice calls. An IP PBX solution enables call centers to adapt to VoIP through gradual transitions or immediately upon installation. For further information on the vendors below, click on the company's name.

 
 
Altitude Software

Altitude Software, is the leading independent contact centre vendor for unified interaction solutions. Altitude uCI™ (Unified Customer Interaction) suite over IP manages and improves interactions. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.
 
Avaya
Why Avaya Solutions? Avaya focuses on customer-driven processes to provide support for best-practice CRM and management, customer segmentation strategies and commitment management.
Cisco Systems, Inc.

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer support and service capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based speech self-service and assisted-support software solutions for large and mid-sized customer contact centers – all designed to improve service, reduce costs, and increase productivity.
Siemens Communications, Inc.
Siemens HiPath™ ProCenter® contact center products and services can help your company increase first contact resolution and improve ROI while increasing customer revenue and retention. You can have immediate impact on your contact center efficiency with Siemens Integrated Presence Management and Collaboration tools, industry-leading IVR, ACD, call monitoring and reporting tools with the ability to make real-time adjustments to routing, queuing and skill-setting parameters.

Return to Directory