Presented By: Mike Ahnemann, Creative Director of the Customer Experience at Angel
On Demand: Live Date: September 2010
Part 2 of Angel’s Caller Bill of Rights series, this is a deeper dive into great IVR and VUI design. Learn from Mike Ahnemann, Creative Director of the Customer Experience at Angel, how to reduce caller frustrations and design intuitive, user-friendly IVR systems that put the caller first. Delight callers with world-class customer service and leverage the benefits of voice automation.
Caller Bill of Rights 201 digs deeper into each of the original Rights, teaching you how to use technology effectively and design systems that do not waste callers’ time. How does CTI “screen pop” work to the benefit of both the caller and the agent? How can Caller First Analytics be utilized to increase containment AND customer satisfaction? Join Angel to learn more about the Caller Bill of Rights and how to put your callers first!
What Attendees will learn:
- In-depth insights on how to create a world-class customer focused voice solution
- Avanced drill-down into the Caller Bill of Rights concepts
- Best practice examples that Angel has used with its Fortune 500 clients
WATCH A RECORDING OF THIS WEBCAST NOW