Selling in the Service Environment
Improving Customer Satisfaction and Profits at the Same Time
Presented by Rona Caras, Caras Marketing and Training
Teaching customer service staff to sell brings many benefits to companies who do it well. In this 40-minute webinar, Ronna Caras shares the methodology that has helped tens of thousands of non-salespeople to make the transition to proactive selling so that they improve customer relationships while profits grow.
You will learn:
- 6 concerns to address to begin the transition smoothly
- Ideas for training and development including the ‘non-intrusive’ selling model that improves service
- How to make sure coaches can reinforce the right sales behaviors right away