Presented By: Jeff Furst, President and CEO; and Brent Holland, Vice President, FurstPerson
Date: On Demand - Available May 27, 2008
Many contact center managers and executives feel that attrition is so endemic to their business, they have just accepted a "culture of attrition." FurstPerson has released a groundbreaking study – “Driving Performance Improvement – Transforming the Culture of Attrition” that shows you specifically why and how you can change this culture.
The study findings, based on examining over 4,000 agents in a twelve month period, will help you:
- Identify and quantify the link between call center attrition and time on the job
- Measurably demonstrate the best uses for well-validated assessments across the agent lifecycle.
- Better understand the six business issues and three labor pool issues that most impact attrition
- Create a practical and proven approach to an endemic problem
- Provide you with research based, key findings that will benefit your call center hiring practices immediately.
Learn directly from FurstPerson on how their recent research can help your organization improve retention and reduce call center attrition.
PLEASE NOTE THAT THIS WEBCAST IS ON DEMAND.