Presented By: Frost & Sullivan
Date: March 16, 2:00 pm Eastern
www.frost.com/next-gen-care
In this webcast we examine the alternatives to traditional agent-centric technology deployments and evaluate a new customer-centric approach. During this 60-minute complimentary eBroadcast, we’ll explore:
* How customer needs and expectations are evolving
* The causes of today's customer care model and trends leading to a transformation
* Key strategies to transition and differentiate your customer service