A webcast series sponsored by Avaya that focuses on the impact of emerging changes in technology and customer preferences including social media.

Webcast 1:
Future Directions for Contact Centers and Customer Interactions
Presented By: Don Van Doren, President of Vanguard Communications, a founder of UNiComm Consulting
July 28th, 1:00 - 2:00 pm Eastern
Register Now! 

Webcast 2:
Should You Build-up Your Social Skills in Your Contact Center?
Presented By: Paul Dunay, Global Managing Director of Services and Social Marketing, Avaya
August 13th, 1:00 - 2:00 Eastern
Register Now!