Receive an "Advanced Degree" From Our eLearning Center
CRMXchange provides exciting, informative and effective management and agent training opportunities. All programs are taught by top contact center and CRM professionals. Our telemarketing and customer service classes are designed to help you achieve maximum results in your call centers.
Every month we bring you an array of online classes to choose from. Train with no travel costs, no lodging costs, and no time away from the work when you participate in our online training programs.
We offer the opportunity for you to interact with our contact center professionals. Simply gather around the monitor, invest a short period of time and gain a great amount of knowledge from our educational CRM courses.
PROGRAMS
Judy McKee Classes: With no more than 25 participants in any one live online session, you are ensured of one-on-one time with Judy. Each session covers different aspects of the skills and techniques required for sales and customer support services. For a complete schedule of Judy's classes, including her on demand web sessions, click here.
The Call Center School: Workforce Management, Operational and Technology Series designed for Managers, Supervisors and Workforce Management Specialists. Take just one or all of these courses which cover the fundamentals through implementation of technologies for contact centers. Click here for the Click here for the school's schedule.
The Customer Care Institute (CCI): An international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Services, Consumer Relations, Teleservices and Help Desk professions. Click here for a schedule of their classes and live events.
For additional customized learning programs, consult the CRMXchange education directory. Here you can learn more about sales and CRM training programs!