Receive an "Advanced Degree" From Our eLearning Center
CRMXchange provides exciting, informative and effective learning opportunities for managers and agents. All programs are taught by top contact center professionals. Our telemarketing and CRM classes are designed to help you achieve maximum results in your service centers.
Every month we bring you an array of online programs to choose from. Train with no travel costs, no lodging costs, and no time away from the work when you participate in our online programs.
We offer the opportunity for you to interact with our contact center professionals. Simply gather around the monitor, invest a short period of time and gain a great amount of knowledge from our courses.
PROGRAMS
Judy McKee Classes: Each Judy McKee class covers different aspects of the skills and techniques required for sales and customer service. For a complete schedule of Judy's classes, including her on demand web sessions, click here.
The Call Center School: Workforce Management, Operational and Technology Series designed for Managers and Supervisors. Take just one or all of these courses which cover the fundamentals through implementation of technologies. Click here for the class schedule.
The Customer Care Institute (CCI): An international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Support, Consumer Relations, Teleservices and Help Desk professions Click here for a schedule of their classes and live events.
For additional customized learning programs, consult the CRMXchange directory. Here you’ll find more information on sales and CRM programs!