Receive an "Advanced Degree" From Our eLearning Center 

CRMXchange provides exciting, informative and effective education opportunities for managers and agents. All programs are taught by top contact center professionals. Every marketing and service class is designed to help you achieve maximum results and improve best practices in your contact centers.

Learn with no travel costs, no lodging costs, and no time away from the work when you participate in our online programs. 

We offer the opportunity for you to interact with our contact center professionals. Simply gather around the monitor, invest a short period of time and gain a great amount of knowledge from our courses. 

PROGRAMS

 

The Call Center School: Workforce Management, Operational and Technology Series designed for Managers and Supervisors. Take just one or all of these courses which cover the fundamentals through implementation of technologies.  Click here for the class schedule.

For additional customized learning programs, consult the CRMXchange directory. Here you’ll find more information on marketing and support programs!